: Policies, guidelines, directives, rules, codes of practice and procedures governing the handling of incoming... (Office of the Australian Information Commissioner)

Title: Policies, guidelines, directives, rules, codes of practice and procedures governing the handling of incoming telephone calls by the OAIC’s enquiries line and the ability of callers to choose to deal with the enquiries line without providing any personal information or identifiers in accordance with the Australian Privacy Principle 2.Documents outlining the agreed measures or metrics used to define and evaluate the critical success factors in the delivery of services by the OAIC’s enquiries line.Documents outlining the procedures for determining whether an OAIC employee has breached the Code of Conduct in s 13 of thePublic Service Act 1999(Cth).
FOIREQ19-00007 Document
7.53 MB
Note: Full access provided (material irrelevant to the request has been deleted under s 22 of the FOI Act).The documents at pages 1–9 and 43–71 are not up-to-date (but are used by staff).

Links/Documents

ID: FOIREQ19/00007