: Information for the help and information telephone lines for each of the years 2009-10, 2010-11 and 2011-12... (Department of Veterans' Affairs)

Title: Information for the help and information telephone lines for each of the years 2009-10, 2010-11 and 2011-12 including:The total number of calls;The average wait to get through;The average length of a call; andThe number of callers who disconnect part way through a call.
Information for the help and information telephone lines for each of the years 2009-10, 2010-11 including:
The total number of calls;
The average wait to get through;
The average length of a call; and
The number of callers who disconnect part way through a call.
Note: For access to this document please contactfoi@dva.gov.au.

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